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 Omnistar Live helpdesk support software - Added 11/01/07
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Omnistar Live is a dynamic helpdesk support software system that allows you to chat with all your web site visitors, log support issues in a web based ticket system and create a web based knowledgebase. Omnistar Live is also dynamic technical support software that can be used to manage technical support issues reported in any call center.
License: commercial | Version: 5.2 | Platform: Linux, Windows, PHP, MYSQL
Rating:  (0/5) | Votes: 0 | Hits Out: 12 | Hits In: 0
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SupportPRO SupportDesk - Added 10/27/07
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SupportPRO is a powerful help desk software with integrated knowledge base. It allows users to submit trouble tickets by email or web form, and email the creator of a trouble ticket when updating or closing out a trouble ticket. The main features include: *Email Piping: Create/Modify tickets based on customer emails automatically *Feature-packed admin and staff section *Flexible Knowledgebase *AJAX powered user interface *Advanced ticket Rule wizard * POP3 / SMTP support *Downloads : Share with your clients common files such as manuals etc in the download section. *Multiple skins to match your web design *Announcements/ News *Ticket Submission : Submit tickets with allowed types of attachments *Quick View Statistics : View ticket and staff statistics in a graphical manner *Reminders *Private Messages *Unlimited Companies *unlimited Departments * Multiple user addition in the CSV format * User Management API . Two months FREE trial for a full license is available.
License: Commercial | Version: 3.0 | Platform: Linux, Windows
Rating: (0/5) | Votes: 0 | Hits Out: 137 | Hits In: 0
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Omnistar Live Customer Support Software - Added 09/26/07
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Omnistar Live is a live customer support software system that allows you to chat with site visitors, log support issues in a help desk and create a knowledgebase of information. Omnistar Live is also a dynamic call tracking software solution that can be used to manage support and sales issues reported in any help desk call center.
License: Commercial | Version: 5.2 | Platform: Linux, Windows, PHP, MYSQL
Rating: (0/5) | Votes: 0 | Hits Out: 13 | Hits In: 0
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FlexSupport 3.0 - Added 05/01/07
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FlexSupport is a powerful help desk tool written in PHP and MySQL. It will allow users to submit trouble tickets via a web form, it gives you the chance to email the creator of a trouble ticket when updating or closing out a trouble ticket.
FlexSupport is the combination of months of hard work, however it is very easy to use for your customers. Some unique and awesome features include:
1. Customisable pages
2. Avatar (a small picture underneace your staff member's name)
3. Staff wage calculator (the system can work out staff wages based on working days and clients' review, you can hire as many as freelance staff and pay them based on the calculator)
4. User friendly interface for both your staff and clients.
5. Notes function for staff to communicate internally.
6. Secure code to block spam tickets generated through some scripts.
7. Email notification to the client when the ticket is updated.
8. Random ticket ID for secure reason.
9. Closing ticket in 15 days automatically when ticket has not been replied by clients.
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Rating: (0/5) | Votes: 0 | Hits Out: 32 | Hits In: 0
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Live Help Desk Pro 2006 - Added 05/01/07
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What can Live Desk Pro do you or how can it help your business and eBay customers? Gives you a live web-based help support service Make you look professional Automate your business and Saves many customer support hours... Store and download latest upgrades... Convert more prospects to customers... Skyrocket customer loyalty and satisfaction... Increase the percentage of repeat customers... PLUS MUCH MORE!
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Rating: (0/5) | Votes: 0 | Hits Out: 30 | Hits In: 0
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PHP Live Helper - Added 05/01/07
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Provide real-time customer support to your website visitors and potential clients fast and easy. PHP Live helper is an affordable alternative to other popular applications, without the monthly cost and extra software. You can access the administration area from any browser anywhere, all on your own server. Features include extensive reporting using graphs and charts, proactive chat capability, transcript emailing and printing, unlimited departments and operators, one screen admin traffic monitor which allows you to chat with multiple visitors at once without fumbling through different windows, survey question support and much more.
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Rating: (0/5) | Votes: 0 | Hits Out: 28 | Hits In: 0
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V3 Chat - Live Support Module - Added 05/01/07
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A professional 121 chat module for live support. Allows your customers or visitors to communicate instantly with your support team or sales dept in a real-time environment. Visual indicators show your online/offline status and built in offline messaging options allow for 24/7 real-time customer support.
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Rating: (0/5) | Votes: 0 | Hits Out: 34 | Hits In: 0
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Veritim Live Supporter Pro - Added 05/01/07
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Veritim Live Supporter Pro lets you provide live support on your website to your visitors and clients. With it’s advanced technology, it can work on any hosting with PHP and MySQL. No Java or Perl modules included! Low system resource usage provides you to chat multiple clients instantly. Easy installation, advanced user interface, live chat system, infinite departments & operators, chat logs, department statuses, changeable department and operator images are some features of the huge feature list.
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Rating: (0/5) | Votes: 0 | Hits Out: 30 | Hits In: 0
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WonderAide - Added 05/01/07
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WonderAide is a pop-up live help program that will work on any web site on any server. An online/offline image button resides on your site. When online, a visitor can initiate a live help chat session with you. When offline, the customer is presented with a form to contact you. WonderAide will page you when a visitor logs in. Includes autoresponse push feature which allows you to PUSH URLs, images and autoresponse to your visitor. Multiple themes/color schemes.
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Rating: (0/5) | Votes: 0 | Hits Out: 30 | Hits In: 0
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guanxiCRM - Added 05/01/07
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guanxiCRM is a comprehensive Open Source Customer Relationship Management specifically designed for enterprises doing business in Greater China environment. It is currently the only CRM package capable to dealing with the Chinese notion of "Guanxi" (~Relation) and "Mianzi" (~the Face). guanxiCRM is a server application for small and mid-sized businesses to manage their sales force and customer service representatives. It requires Windows 2000 and LINUX sever with APACHE and PHP installed. guanxiCRM features a smart browser-based interface. Commercial support is also available.
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Rating: (0/5) | Votes: 0 | Hits Out: 22 | Hits In: 0
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IRM - Added 05/01/07
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IRM is a powerful web-based asset tracking system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as a complete history and TODO repair list tracking. Key features include: Detailed tracking of computers, by RAM Types, operating systems, hard drive space, the amount of RAM, etc., The ability to search through computers, software, and jobs with powerful tools, Software tracking, with location, platform, serial numbers, comments, and version fields, Powerful tracking system, with priorities, TODO jobs, followups to jobs, and a repair history tracking, Software association with computers, license tracking, Tested in situtaions with thousands of rows of data, which IRM handled exceedingly well, Upcoming IRMPorts, detailed reports on various catagories, as well as software license # tracking, enhanced security, tracking-searches, and more.
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Rating: (0/5) | Votes: 0 | Hits Out: 26 | Hits In: 0
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PHP Ticket - Added 05/01/07
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PHP Ticket is an advanced ticketing system, written in PHP with a MySQL backend. It includes user management through sessions, a search function and several other functions to simply ticket management. It can be hosted on any platform running PHP and MySQL.
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Rating: (0/5) | Votes: 0 | Hits Out: 31 | Hits In: 0
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RealTimeQuery - Added 05/01/07
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RealTimeQuery is the perfect tool for offering online support to your customers. The program enables your users to contact you in real time while visiting your website. RealTimeQuery acts as a server on your PC, it listens for connections from your website, opening a direct communication channel between you and your customers.
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Rating: (0/5) | Votes: 0 | Hits Out: 27 | Hits In: 0
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SupportPRO Helpdesk - Added 05/01/07
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SupportPRO is a powerful help desk software with integrated knowledge base. It allows users to submit trouble tickets by email or web form, and email the creator of a trouble ticket when updating or closing out a trouble ticket.
The main features include:
*Email Piping: Create/Modify tickets based on customer emails automatically
*Feature-packed admin and staff section *Flexible Knowledgebase : Create unlimited categories and FAQ entries
*Downloads : Share with your clients common files such as manuals etc in the download section.
*Multiple skins to match your web design
*Announcements/ News : Let users/staff view important notifications in the News section *Ticket Submission : Submit tickets with allowed types of attachments
*Quick View Statistics : View ticket and staff statistics in a graphical manner
*Reminders *Private Messages : Send messages between the staff with the built-in internal messaging system
*Unlimited Companies
*unlimited Departments
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Rating: (0/5) | Votes: 0 | Hits Out: 25 | Hits In: 0
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Systems Panel - Added 05/01/07
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The Systems Panel features 6 functions for organizing any size IT department. These features include knowledge base, ticket system, contact directory, and system inventory. In addition it can be implemented along side your company Intranet site, so users can enter trouble tickets right from their web browser.
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Rating: (0/5) | Votes: 0 | Hits Out: 25 | Hits In: 0
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pdjk-support suite - Added 05/01/07
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The pdjk-support suite is a full suite of online technical support segments.
These segments include:
New's - The ability to add news to the front page of your support suite and allow users to comment on the news articles. FAQ's - Sorted into Categories, Sub-categories, most viewed, newest entries etc. Users can also submit FAQ's for administration approval and FAQ's can also be commented on similar to the news commenting system. Admin's can also include HTML in their FAQ's.
Support - This allows users to submit support tickets so that a administrator can respond with the help they need, the support ticket can be opened/closed by both the admin and the user. Admin's can also include HTML in their entries. Custom fields in the support tickets. E-mail notification about support tickets for admin's for individual departments or all departments.
Administration Panel – A very easy to use but in-depth admin panel featuring administration for all of the features in the support suite.
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Rating: (0/5) | Votes: 0 | Hits Out: 25 | Hits In: 0
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